Metrics

Metrics provide insights about activity, performance, and various lead times for a Record. Assuming you set up the event integration, Phaset provides both DORA metrics and more general engineering metrics.

Events that Phaset tracks

These are all of the general events that Phaset tracks.

Note

Depending on the VCS and its specifics around events, Phaset won’t get all of these.

However, this list should be enough to give you a sense of what Phaset needs for it to provide full functionality.

• Push (or “change”)
• Deployment (if available)
• Incident (or “issue”) opened
• Incident (or “issue”) closed
• Commented on issue/incident or Pull Request/Merge Request
• Review approved (if available)
• Review unapproved (if available)
• Review changes requested (if available)
• Pull Request/Merge request opened
• Pull Request/Merge request closed (if available)
• Pull Request/Merge request merged

Data points that Phaset processes

The below table describes the key data points that Phaset processes for its Metrics capability.

DORA metric?	Engineering metric?	Metric	Data points
✅	✅	Change	Time
			Size (additions, deletions, changed files)*
✅	❌	Deployment	Time
			Commit SHA
✅	❌	Incident	Time opened
			(Time closed)
			Incident ID
❌	✅	Commented	Time
❌	✅	PR/MR opened	Time
			Size (additions, deletions, changed files)
❌	✅	PR/MR closed	Time
❌	✅	PR/MR merged	Time created
			Time merged
❌	✅	PR/MR review: Approved / Declined (Changes requested)	Time created
			Time of action

* = Only part of pushes in GitHub and GitLab.

Note

Yet again, the above is a “broad strokes” version, since each VCS provider will have somewhat different data provided via its webhook events.

Note that Phaset never processes, stores, or acts on any personal data. All data is strictly anonymous and aggregated. You should feel entirely confident that nothing invasive is happening with the data handled by Phaset. Further, metrics data is automatically deleted after 90 days.

What Phaset visualizes

Metrics are divided into several categories:

• Activity metrics: Concrete actions taken by the team.
• Change metrics: Changes to files.
• Engagement metrics: Social work interactions.
• Productivity metrics: How well and fast work is going.
• DORA metrics: The four DORA productivity metrics, e.g. deployment frequency.

What is the time period I can view metrics for?

Phaset shows you metrics for a period of time. By default this is 30 days, but you can check metrics for any date period in the last 90 days. Metrics data is automatically deleted after 90 days.

Note

When you retrieve metrics, you will only fetch any events happening or starting on or after the starting point of the query.

Therefore, for example, you will not get an incident that started on Sunday night and ended on Monday night if you retrieve metrics starting at 06:00 on Monday morning.

Calculations

In Phaset, metrics are calculated and visualized as one of two categories:

• Plain numbers, e.g. number of Pull Requests merged for the selected time period.
• Derived metrics, i.e. Phaset presents a value based on a calculation of several inputs; an example of this is the Merge Time metric.

How is Merge Time and Review Time calculated?

Merge time and Review time which derived Engineering metrics.

• Merge time is the time between opening a PR and merging it
• Review time is the time between opening a PR and acting on it (approving, declining…)

All four DORA metrics are derived metrics, based on the listed metric points in the Integration Guide.